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Frequently Asked Questions
How quickly will my order arrive?
All orders received by 3 pm are dispatched the same day. Royal Mail First Class postage is included free of charge. Royal Mail quotes 1-2 working days for delivery within the UK and 3-5 working days within the EU.
Other Delivery Options
We do not currently offer a guaranteed next day delivery option.
Is shopping on Tungsten Taps secure?
Yes. Please be assured that our Online Ordering Process is secured for us by Let’s Encrypt Authority X3. The SSL certificate which protects this transaction is displayed as a padlock & https protocol next to the domain name.
Can I return the product?
Yes, unused products can be returned within 14 days of order for a full refund less a 20% charge to cover restocking and the postal charges Tungsten Taps incurred. In the unlikely event that any of our taps and dies are faulty, we will provide a replacement or full refund.
What are my payment options?
At Tungsten Taps, you can shop using your Paypal, Stripe, Visa, MasterCard or debit card and bank transfer.
Who Are tungsten Taps?
Tungsten Taps is a trading name of S Leigh of Mews House B, rear of 119 Sheen lane, London SW14 8AE.